Frequently Asked Questions
FAQs
Is this property wheelchair accessible?
Yes, we have an elevator that provides access to every floor. There is one small stair at the front door of the property.
Can I store my luggage before check-in or after check-out?
Yes, provided you make arrangements with us ahead of time!
Is smoking allowed on the property?
Not in the rooms. But feel free to smoke on the roof away from other guests.
What is there to do near the lofts?
We provide an extensive list of activities and suggestions for restaurants or day trips in the house manual.
Does the property have Wi-Fi?
Yes! The property is equipped with state-of-the-art fiber optic internet and Wi-Fi on each floor.
What is the best time of year to visit?
High season is typically considered November to April, but Puerto Vallarta is great all year round.
What is the best form of transportation to and from the property?
Ubers and taxis are readily available and safe from the airport. We can recommend a driver if you prefer.
PROPERTY DETAILS
Credit cards accepted
Accessible 24/7
Elevator in building
Housekeeping services provided daily
Smoking not allowed
POLICIES AND NOTICES
Check in: 4:00 PM
Check out: 10:00 AM
50% due at time of booking
Remaining balance due 14 days before arrival
A pre-authorization of 50% is due 1 days before arrival and released 7 days after departure
CANCELLATION POLICY
100% of paid prepayments refundable when canceled 30 days before arrival or earlier
50% of paid prepayments refundable when canceled 14 days before arrival or earlier
0% refundable if cancelled after